Refund policy

Return & Refund Policy

Every piece from Known Before is made to order, just for you — which means we don't keep a warehouse of extra stock to swap sizes or restyle a return. Because of that, we're not able to accept returns for sizing or a change of mind, so take a minute to check our size guide before you order.

What we do cover:
If your order arrives damaged, misprinted, or with a defect, we'll make it right — no exceptions. That's on us, not you.

How it works:

1. Email us at uriah@knownbefore.store within 30 days of delivery with your order number and a photo of the issue.
2. We'll review it and get you a replacement or a full refund — your call.
3. No need to ship anything back to us. Once we've confirmed the issue, we'll take care of it from there.

A note on sizing:
Since these are made to order, we're not able to offer exchanges for fit. Check the size chart on each product page before you order — if anything's unclear, email us first and we'll help you land on the right size.

Undeliverable or refused packages:
If a package comes back to us as undeliverable — an incorrect address, an unclaimed package, or a delivery that was refused — we'll reach out to arrange reshipment. Since the original delivery was completed on our end, reshipping in this case may involve a new shipping charge.

Questions about an order? Reach out anytime at uriah@knownbefore.store.